Just as your staff have responsibilities toward you and your practice, you have several responsibilities toward your practice and staff.
Active leadership is a complexity that can be broken into several parts. It is very important for the owner of a practice to maintain excellent communication with his/her staff and to provide active and visible leadership. The following are some key points for any executive, you, to:
Communication of Goals: Determine what the purpose (the mission statement) of your practice is and communicate it to your staff. Let them know what the goals for the office are and keep them informed of the projects that you intend to implement to achieve those goals. The better informed your staff is and the greater understanding they have of such matters, the more likely they will be working in mutual motion with you.
Communication Tools: There are some very basic communication devices to implement in the practice and see to it that your staff uses them. These tools can be kept in place by your office manager, but must be reinforced by you as the senior executive and leader of the practice. Some of these tools are written requests or proposals, written office communications, written office policies, and use of an effective communication relay system.
It is important that written communications are responded to swiftly. When people do not hear back on their communications within a reasonable period of time, they become less willing to communicate. As a result, the business can have more problems on its hands. Keep this in mind when reading the second part of this article.
Staff Meetings: It is also vital that you see to it that the practice holds staff meetings once per week. This is one of the most valuable opportunities available to you for educating staff, setting goals and targets, and handling problem areas that can be addressed by the staff as a whole. The communication lines within the business will strengthen considerably too.
You as the owner and leader in addition to your office manager should continually strive to establish strong coordination and leadership for your staff. Any problems or disagreements between the owner and office manager should always be sorted out OUTSIDE of the staff meeting and should never be addressed in the presence of any staff.
Staff meetings run most effectively if the owner and office manager meet prior to the staff meeting to plan and coordinate those matters to be addressed with the staff.
Request part II of this article to get the information and importance of policy, setting goals and targets and group member responsibility. Request “Your Responsibility to Your Staff – Part II” (highly recommended).