We have found that doctors can lose thousands of dollars per month because they are unaware of some of the principles associated with proper case presentation and case acceptance. In addition, sometimes the best treatment planning and case presentation doesn’t result in patient acceptance because staff members are not trained in systems that will increase patient compliance with what the doctor is recommending. Lost revenue due to inefficiency and missed opportunities for growth cost a practice far more than most doctors realize.
One small but vitally important point to be aware of in presenting treatment plans is that the terminology used must be easily understood and at the understanding level of your patient. We see all too often doctors using technical terms that are not understood by the common patient. If the patient doesn’t understand the terms, they won’t fully understand the recommendation, and the acceptance rate will be lower than it should be. This is but one point of many key parts of proper case presentation and better case acceptance.
Another basic but vital point in treatment plan presentation is only presenting what you feel is the best course of treatment for that patient. We’ve seen far too often doctors assuming that patients/clients can’t afford a treatment, so instead of presenting what they feel is appropriate, they present an A, B and C option. Of course, the C option is the least expensive, and the A option is the most expensive. When you present multiple options up front, the likelihood of someone picking the A option (the best course of treatment) is greatly reduced. When you present cases in this manner, you will likely be performing a disservice to your patients, and your gross income will end up going down.
You should always present one course of treatment to the patient/client. Diagnose the condition – do not diagnose their pocket book. Do not fall into the trap of pre-judging what you think they can and cannot afford. They have come to you because you are the expert, and they want your expert opinion. Present it, and if they have concerns, objections or need more education on the matter, handle each issue one at a time. If it is a concern about being able to afford it, let them know that you accept credit cards and care credit (if applicable) to help them make payments and get the treatment. If you exhaust all other avenues, then give them a B and C option. But, never lead with anything other than the A option.
If you do this, your patients will start getting a better level of care, and the income of your practice will go up. If you would like more information on how to give a proper case presentation, increase case acceptance or any other management topic, fill out the form to the right, and we will be more than happy to assist you.
If you would like more help dealing with increasing your case acceptance or any other management topic, fill out the form to the right, and we will be more than happy to assist you.
If you are a practice owner and would like to receive either:
- A Practice Owners Job Description pack (valued at $129)
- A free one hour consultation on any practice management topic
In exchange for a 15 minutes, anonymous phone survey (at the day and time of your choosing), to assist in our upcoming publication by The Practice Solution Magazine (highly recommended). Fill out the below form.