This article is a continuation of “A Functioning Office Manager.” If you haven’t done so yet, we recommend reading the first article to get a better context when reading this one.
These are the key objectives of the position of office manager:
- putting in and keeping in policies and job descriptions,
- training the staff on policy,
- monitoring the statistics of the office,
- ensuring a smooth and efficient patient and client flow, and
- creating an environment where clients feel that they will be competently cared for and where staff can work together as a team toward the expansion and prosperity of the practice.
The following are the end results of the office manager properly doing his/her job:
- an organization that is flourishing and prospering,
- a doctor who is only having to wear the “owner hat” and the “doctor hat,” and
- staff members who know their jobs and are thereby productive and are operating together as a team.
The statistics of the job that need to be kept are as follows:
- production (or services)
- collections (money in)
- new clients (brand new to the practice)
- office visits
- dollar value/office visits
An OM could initially expect to receive a salary based upon their training and experience. At the end of a three-month initial period, they could then qualify for a possible base pay increase and would also qualify for a bonus system they could earn bonuses based on the growth and stability of the practice, as agreed upon between the OM and the doctor.
Selecting an Office Manager
When considering placing someone in the position of OM, it is important to look at the ambitions of the group, and ensure that your OM could be a true leader in such a group. Here is the kind of person that you want to look for:
- someone who would consider the ideals and ethics of the business,
- someone who would be a creative and constructive assistant for the owner toward the achievement of the goals of the group and assist the owner in determining how these ventures could be executed.
- someone who has determined for his/herself that the stated goals and purposes of the owner aligned with their own goals and purposes.
It is obvious that a dedicated and well-trained OM would be worth his/her weight in gold to a doctor who is striving to achieve the realization of his dreams for the practice.