by Ken DeRouchie | Dec 6, 2013 | Articles, Staff Management
How can you expand if your staff are stressed out? Staff bickering and personality conflicts can be a major source of stress in an office, knowing how to deal with it can be extremely useful. If you let employee situations go on for too long, bad things happen and you...
by Ken DeRouchie | Dec 6, 2013 | Marketing
Cancellations and Broken Appointments. Broken appointments or cancellations are symptoms of other problems. This may be a way that the client is telling you that they are not satisfied with their service received or they have some financial concerns. What can be done...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
These days most business owners are aware of sexual harassment and the need for having policies and employee training on this type of conduct. But sexual harassment is only one form of workplace conduct that any practice must do everything possible to prevent. There...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
All of the information we’ve written about on proper hiring and training procedures in this and past issues of The Practice Solution are based upon several key issues: a) to have the most productive office possible you have to have a team of good staff, working well...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
Our readership, for the most part, is made up of privately owned health care practices in the dental, veterinary and optometric fields. It is not uncommon for them to occasionally hire outside vendors to do sporadic work here and there. Therefore we want to help you...