by Ken DeRouchie | Aug 6, 2021 | Articles, Dentistry, Exit Strategies, Featured Dentistry, Featured Optometry, Featured Veterinary, Hiring, Newsletter, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Do you ever get to the end of the day and realize that you didn’t get half of the things done that you intended to get done? Do you find yourself giving endless streams of orders and then having to spend time following up to make sure everything was really done? Do...
by Ken DeRouchie | Jul 30, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Hiring, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Dealing with staff can often be a confusing and complex subject. Certainly if a staff member was overtly unwilling, refusing to do what was expected, gossiping, constantly complaining and so on, this is a staff member you wouldn’t tolerate. On the other hand, what a...
by Ken DeRouchie | Jul 23, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Hiring, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary
The Group Interview Finding a new employee is a very time consuming process. To consolidate efforts and streamline the initial stage of the interview and selection process, have all of the applicants who meet the basic criteria come into the office for a group...
by Ken DeRouchie | Jul 9, 2021 | Articles, Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary
Accounts receivable and collection percentages are a subject that we hear about frequently. Every doctor has a different idea about what a good collection percentage is as well as how to collect money for services rendered. For example, I have talked to many doctors...
by Ken DeRouchie | Jul 2, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Since dealing with staff bickering and personality conflicts can be a major source of stress in an office, knowing how to deal with it can be extremely useful. When you let employee situations linger too long, bad things happen, and you can end up losing not only the...
by Ken DeRouchie | Jun 25, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
A very common confession I hear when I analyze practices is that the executive isn’t good with confrontation and thus lets things slide when they shouldn’t. I want to address this issue for a number of reasons: First, anything that weakens an executive’s ability to...
by Ken DeRouchie | Jun 18, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Veterinary
You’ve worked hard all week; the office atmosphere is rife with discipline and brisk efficiency. The staff have been getting along with one another and you are proud of the team spirit they’ve both individually and collectively demonstrated. In fact, your staff has...
by Ken DeRouchie | Jun 11, 2021 | Articles, Case Presentation, Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary
Proper treatment-plan presentation can boom your practice, give your patients the best quality of care and can give you the ability to demonstrate how much you care for your patients. It can also generate more referrals from happy patients and help the practice to...
by Ken DeRouchie | Jun 4, 2021 | Articles, Case Presentation, Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary
You should always assume that a patient/client can afford the recommended treatment when discussing payment with him. Don’t be shy, embarrassed or apologetic about the cost of your services. This can give the appearance that the treatment isn’t worth the fee being...
by Ken DeRouchie | May 28, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Veterinary
Our research staff continues to find that embezzlement is an issue that is still prevalent in practices nationwide. Minimize the Risk More than likely, you’ve heard the horror story about a colleague whose trusted employee embezzled money from his/her practice. To...
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