A recent survey conducted with practice owners across the US revealed that the number-one management problem they have is personnel issues. Among the issues mentioned by hundreds of owners surveyed were…
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Turn a 40+ hour week into a 30 hour week and stay profitable
Dealing with staff can often be a confusing and complex subject. Certainly if a staff member was overtly unwilling, refusing to do what was expected, gossiping, constantly complaining and so on, this is a staff member you wouldn’t tolerate. On the other hand…
The Responsibilities of Managers and Staff
Dealing with staff can often be a confusing and complex subject. Certainly if a staff member was overtly unwilling, refusing to do what was expected, gossiping, constantly complaining and so on, this is a staff member you wouldn’t tolerate. On the other hand…
Screening Applicants
Finding a new employee is a very time consuming process. To consolidate efforts and streamline the initial stage of the interview and selection process, have all of the applicants who meet the basic criteria…
Recruiting New Employees
Who, what, when, where and how: It is a 100% certainty that with any practice you will need new employees at some point in time, either to replace employees who leave or to help the practice grow. Where do you find the type of people you want to work with, people that...
Termination Series:
Guidelines to Follow When Terminating
This article is a continuation of our termination series. To view the previous article, click here. This series will go over how a termination decision should be made, how the organization handles problems before making a termination and how to convey the news for a...
Real Office Policy Examples and Checklist
Below is a list of items that should be included in any basic office policy or policies: Patient Relations Sexual Harassment Orientation and Training Work Hours Fringe Benefits Solicitation Equal Opportunity Statement Terms of At-Will Employment...
Hiring Techniques
The Application One of the areas we are regularly asked about is how to best read and evaluate an employment application. Here are some things you can look for on an application that will give you an initial “feel” for the applicant. • Neatness • Completeness • Does...
What Goes in a Job Description
I can’t stress enough the importance of implementing proper, well written job descriptions and office policies into your practices. As few doctors are trained in practice management or management and executive skills while in professional school, most doctors have to...
Interviewing and Selecting Employment Applicants
The personal interview represents the basic process to use for selecting the best available person for a job. Relying on the interview process for finding the right person demands that the interviewer possesses the necessary expertise for planning and conducting an...