Dealing with staff can often be a confusing and complex subject. Certainly if a staff member was overtly unwilling, refusing to do what was expected, gossiping, constantly complaining and so on, this is a staff member you wouldn’t tolerate. On the other hand…
Since dealing with staff bickering and personality conflicts can be a major source of stress in an office, knowing how to deal with it can be extremely useful. When you let employee situations linger too long…
A very common confession I hear when I analyze practices is that the executive isn’t good with confrontation and thus lets things slide when they shouldn’t. I want to address this issue for a number of reasons:
Where is your net profit? Did you work hard all week just to earn less money? The bank balance should be going up, not down!
More than likely, you’ve heard the horror story about a colleague whose trusted employee embezzled money from his/her practice. To preclude this from happening to you, there are steps that you could take to minimize the risk of embezzlement.
As a practice owner, you should be asking yourself the following questions objectively:
Am I a good leader?
Do I run from conflict?
Am I able to motivate my staff?
Is my office harmonious or is it filled with conflict?
Does my staff “own” their jobs, or do they just punch in and out?
Do I ever feel that my staff is “holding me hostage”?
Am I running my practice? …or is my practice running me?
There are Four Components of Great Service. Great service to your patients/clients is one of the most important factors required to build a successful and thriving practice. Under the heading of great service, you will find the following key components…
Pretty much every owner wishes to increase their net income. Factually, there are only two ways to accomplish that…
The primary function of the office manager is to accomplish the goals and purposes of the practice as determined by the owner of the practice. The OM should assist the owner in developing policies that forward the purpose of the business as a whole…
It would be wonderful if employees never make mistakes and always do a perfect job. But we’re all human so what do you do when a staff member messes up and how do you correct him?