Dealing with staff can often be a confusing and complex subject. Certainly if a staff member was overtly unwilling, refusing to do what was expected, gossiping, constantly complaining and so on, this is a staff member you wouldn’t tolerate. On the other hand…
Screening Applicants
Finding a new employee is a very time consuming process. To consolidate efforts and streamline the initial stage of the interview and selection process, have all of the applicants who meet the basic criteria…
How to Increase Your Collections
Every doctor has a different idea about what a good collection percentage is as well as how to collect money for services rendered.
Resolving Negativity in Your Office
Since dealing with staff bickering and personality conflicts can be a major source of stress in an office, knowing how to deal with it can be extremely useful. When you let employee situations linger too long…
How to Handle Confrontation With Your Staff
A very common confession I hear when I analyze practices is that the executive isn’t good with confrontation and thus lets things slide when they shouldn’t. I want to address this issue for a number of reasons:
Presenting Treatment Plans – the Do’s and Don’ts
Proper treatment-plan presentation can boom your practice, give your patients the best quality of care and can give you the ability to demonstrate how much you care for your patients. It can also generate more referrals from happy patients and help the practice to grow to its fullest.
Discussing Payment: How to be Both Polite and Effective
You should always assume that a patient/client can afford the recommended treatment when discussing payment with him. Don’t be shy, embarrassed or apologetic about the cost of your services. This can give the appearance that the treatment isn’t worth the fee being charged…
Tips to Minimize Cancellations and Improve Appointment Control
Cancellations and missed appointments are one of the biggest frustrations in any practice and result in lowered production and lost revenue.
How to increase efficiency, productivity and net profit in a private practice
There is an impression with healthcare practitioners everywhere that all a practice has to do to increase production is to increase the number of new patients. More new patients is often the universal solvent for an under-producing office.
Two Steps You Must Do Prior to a Successful Marketing Campaign
To craft a successful marketing campaign for your practice, you must first conduct some basic research that will start to identify what your marketing plan and promotional pieces will look like and the message they should deliver.