Performance evaluation is viewed as a process to ensure a high quality of service
Are you advocating for the patient’s health or his wallet? How should a treatment plan be presented? What can a doctor and staff do to ensure a high acceptance rate?
Thriving successful practices have mastered the challenges of patient and client retention. A question that needs to be asked, answered and fully understood is “Where does patient or client retention start?”
This article is a continuation of Achieving Better Retention and Patient Satisfaction. If you haven’t done so yet, we recommend reading the first article to get a better context when reading this one. This article will discuss some of the general aspects and strategies that will help the clinic achieve better retention and patient satisfaction. […]
More than 88% of consumers today consider credible online reviews equal to a personal referral. Properly managing your online reviews is more important than ever.
One of the key elements in running a successful practice is the actual communication level of the practice.
This article is a continuation of Profitable Communication Systems. If you haven’t done so yet, we recommend reading the first article to get a better context when reading this one. In order to have a working, usable communication system, there are several elements that are integral in establishing and maintaining it. The following is a […]
This article is a continuation of Critical Practice Foundations. If you haven’t done so yet, we recommend reading the first article to get a better context. The Staff Meeting One very important activity you, as the owner, should implement is a regular staff meeting with all of your personnel. This provides regular communication with […]
Most doctors, when starting their practices, miss some of the basic actions that should be established prior to opening. An owner of a healthcare practice should always, as a first step, work out the following basics:
Workable Collection Examples and Tips This article is a continuation of The Truth About Collections. If you haven’t done so yet, we recommend reading the first article to get the full picture. Let me explain. If at the end of your fiscal year you have enough money to pay for everything, i.e., all of your […]
I’m sure many of our readers are very familiar with The Practice Solution Magazine’s phone surveys. Our team of surveyors speak with doctors all over the country, 8 hours a day, 5 days a week.
It would be nice if employees never made any mistakes and always did a perfect job. But, we are all human, and mistakes and on-the-job errors are part and parcel of running a practice. That raises the question, what do you do when your staff err and how do you correct them? Here are some […]
Below is a list of items that should be included in any basic office policy or policies: Policy is very important to establish so that the entire group understands the rules and agreements upon which the office operates. When you have good policies known and understood by all staff, you get an effective and efficient […]
All doctors are extremely well trained in their profession. Unfortunately, very few doctors are trained in business or employee handbook policy creation and their appropriate implementation.
There are two areas in a practice that are targeted when marketing your practice. The first is internal; the second is external. “Internal” deals with dissemination and promotion within your practice and to already-established patients. It includes things such as:
If you need to refer back to the first part of this article, click here. Otherwise, continue reading below. Active Leadership It is very important for the owner of a practice to maintain excellent communication with his/her staff and to provide active and visible leadership. The following are some key points for the executive. Communication […]
A Layperson’s guide to resolving conflict in the office By Daniel A. Bobrow, MBA President, American Dental Company Part two in a series of two articles In last issue’s article, we discussed models and tenets used to resolve conflict. In this part, I’ll go over the skills necessary that, once mastered, can greatly assist you […]