This series will go over how a termination decision should be made, how the organization handles problems before making a termination and how to convey the news for a constructive face-to-face termination. There are specific guidelines when terminating because all of these factors will impact strongly on the employee’s perceptions, their consequent motivation to act […]
Making the Decision. Should I Fire My Employee?
Business cards don’t seem to be in vogue as of recently, however they are still a highly effective
If you were to calculate the value of each patient or client visit and multiply that by the number of patients or clients you have not seen for 6 months
Performance evaluation is viewed as a process to ensure a high quality of service
Are you advocating for the patient’s health or his wallet? How should a treatment plan be presented? What can a doctor and staff do to ensure a high acceptance rate?
More than 88% of consumers today consider credible online reviews equal to a personal referral. Properly managing your online reviews is more important than ever.
This article is a continuation of Critical Practice Foundations. If you haven’t done so yet, we recommend reading the first article to get a better context. The Staff Meeting One very important activity you, as the owner, should implement is a regular staff meeting with all of your personnel. This provides regular communication with […]
Most doctors, when starting their practices, miss some of the basic actions that should be established prior to opening. An owner of a healthcare practice should always, as a first step, work out the following basics:
Workable Collection Examples and Tips This article is a continuation of The Truth About Collections. If you haven’t done so yet, we recommend reading the first article to get the full picture. Let me explain. If at the end of your fiscal year you have enough money to pay for everything, i.e., all of your […]
I’m sure many of our readers are very familiar with The Practice Solution Magazine’s phone surveys. Our team of surveyors speak with doctors all over the country, 8 hours a day, 5 days a week.
Below is a list of items that should be included in any basic office policy or policies: Policy is very important to establish so that the entire group understands the rules and agreements upon which the office operates. When you have good policies known and understood by all staff, you get an effective and efficient […]
All doctors are extremely well trained in their profession. Unfortunately, very few doctors are trained in business or employee handbook policy creation and their appropriate implementation.
There are two areas in a practice that are targeted when marketing your practice. The first is internal; the second is external. “Internal” deals with dissemination and promotion within your practice and to already-established patients. It includes things such as:
If you need to refer back to the first part of this article, click here. Otherwise, continue reading below. Active Leadership It is very important for the owner of a practice to maintain excellent communication with his/her staff and to provide active and visible leadership. The following are some key points for the executive. Communication […]
A Layperson’s guide to resolving conflict in the office By Daniel A. Bobrow, MBA President, American Dental Company Part two in a series of two articles In last issue’s article, we discussed models and tenets used to resolve conflict. In this part, I’ll go over the skills necessary that, once mastered, can greatly assist you […]
The American Dental Education Association’s (ADEA) Commission on Change and Innovation in Dental Education (ADEA CCI) was created to serve as a focal meeting place where dental educators and administrators, organized dentistry, and the licensure, accreditation, and examining communities could meet and coordinate efforts to improve dental education and the nation’s oral health. An objective […]
Profile: Dr. David Matthews Practice: David R. Matthews Dental Group, LLC Location: Eugene, Oregon Music, Physics, A Sailboat and Dentistry A music teacher with a penchant for physics, Dr. Dave Matthews changed careers after ten years of teaching music to become a dentist. A graduate of the University of Oregon in 1970, Dr. Matthews taught […]