Articles
The goal of The Practice Solution Magazine is to provide practice owners with practice management information that will assist them in achieving success.
Providing a Firm Foundation Through Written Office Policy
In order to function most effectively as a team, agreements must be known and adhered to for smooth, efficient coordination and cooperation. This is also known as “policy.” As long as people know what the rules of the activity are, and those guidelines are…
How to Deal with Canceled or Rescheduled Appointments
One of the most common problems doctors want help with is dealing with canceled or rescheduled appointments, you can control this.
12 Steps to Collect Past Due Accounts
Collecting on past due accounts is a function that the Accounts Manager will find herself/himself having to do. Any contact with a patient/client, even under these circumstances, should be…
ACHIEVING BETTER RETENTION AND PATIENT SATISFACTION
More than 88% of consumers today consider credible online reviews equal to a personal referral. Properly managing your online reviews is more important than ever.
The 6 Recovery Strategies for Dealing With the Pandemic
COVID-19 has changed the healthcare profession forever, with practice owners feeling exposed to threats within and outside the clinic. The good news is that, with the right strategies, you can fly past competitors whose slow response time is crippling their ability to deal with issues as they arise.
How Healthcare Marketing Has Changed During COVID
Those patients/clients who do not pay cash at the end of their appointment must be billed through the mail.
5 things you should be doing to get through the Covid 19 crisis
PPP: If you haven’t already applied for PPP (Paycheck Protection Program) do it now. This program allows you to receive 8 weeks worth of funding to go toward your payroll/rent/bills. At the end of the 8 weeks you can apply for loan forgiveness. As long...
Covid-19 and it’s economic impact on private practices
Hello, This is Ken DeRouchie, the editor of The Practice Solution Magazine. On March 11th, I decided that The Practice Solution Magazine needed to shift its focus to the COVID-19 pandemic and how it is effecting private practice. This is still an ongoing research...
Dealing with a Problem Employee
I received an email from a doctor having a staff problem. I replied to her and thought this might benefit some other people out there. Please see our discussion below: Hi Ken, As an employer, how can you tell your employee to stop his/her: gum smacking, not to laugh...
How Do You Hold Employees Accountable For Their Positions?
Surveys show that workers are happiest when they are productive and are contributing to the success of the group in which they work. To boost morale, efficiency and longevity of workers, one must: understand the importance of one’s production, know exactly what one is...
Generating New Patients by Using Surveys
How do you market for new patients in a cost efficient and effective manner? Starting with internal marketing is always the best approach, as it produces the most cost effective return, which is of utmost importance in managing a practice. Surveys are one method of...
Optimize Your Marketing
In today’s economic climate a great deal can be said for the benefits of marketing effectively. There are many mediums for marketing a practice – referrals from existing patients/clients are normally the best and most cost effective means of getting new...
Get Your Promotion Organized: A Promotion and Marketing Calendar – Part 1
Have you ever noticed that you have all sorts of great marketing and promotional ideas that you just never seem to put into action? Do you realize during a staff meeting that those brilliant ideas that captured everyone’s attention and agreement in the previous...
Marketing and Promotion Ideas for Your Practice
In my nearly 23 years of delivering practice management training and consulting, I’ve found that of all of the marketing techniques available, properly asking for referrals is easily one of the most useful marketing and promotional ideas for your practice. There are...
Proper Case Presentation and Better Case Acceptance
We have found that doctors can lose thousands of dollars per month because they are unaware of some of the principles associated with proper case presentation and case acceptance. In addition, sometimes the best treatment planning and case presentation doesn’t result...