Cancellations and missed appointments are one of the biggest frustrations in any practice and result in lowered production and lost revenue. Cancellations and missed appointments are typically symptoms of other underlying problems. This may be a nonverbal way that the...
Ken DeRouchie
How to increase efficiency, productivity and net profit in a private practice
There is an impression with healthcare practitioners everywhere that all a practice has to do to increase production is to increase the number of new patients. More new patients is often the universal solvent for an under-producing office. However, attracting new...
Two Steps You Must Do Prior to a Successful Marketing Campaign
The First Step to a Successful Marketing Campaign: Research To craft a successful marketing campaign for your practice, you must first conduct some basic research that will start to identify what your marketing plan and promotional pieces will look like and the...
Leadership Attributes and Management Qualities
As a practice owner, you should be asking yourself the following questions objectively: Am I a good leader? Do I run from conflict? Am I able to motivate my staff? Is my office harmonious or is it filled with conflict? Does my staff “own” their jobs, or do they just...
What Are the Four Components of Great Service?
The Four Components of Great Service Great service to your patients/clients is one of the most important factors required to build a successful and thriving practice. Under the heading of great service, you will find the following key components: convenience,...
Cutting Down Costs Vs. Increasing Production
Pretty much every owner wishes to increase their net income. Factually, there are only two ways to accomplish that: (1) cut back on expenses and (2) increase production. Now, while it is wise to do both, you might be surprised as to which one generates the most...
A Functioning Office Manager
Your Key to Success The primary function of the office manager is to accomplish the goals and purposes of the practice as determined by the owner of the practice. The OM should assist the owner in developing policies that forward the purpose of the business as a...
How to Properly Correct Employees in a Private Practice
It would be wonderful if employees never make mistakes and always do a perfect job. But we’re all human; on-the-job errors are part and parcel of working in a practice. That begs this question: What do you do when a staff member messes up and how do you correct him?...
How to Structure a Bonus Plan in a Private Practice
It is very wise to have a bonus plan for staff in operation in your office. If you reward staff for increasing their production and the production of the practice, they will naturally want to continue to do that, and the whole staff will tend to operate much more as a...
The Importance of Implementing Profitable Communication Systems
One of the key elements in running a successful practice is the actual communication level of the practice. This communication level is not just how people talk to each other. “How” is important, but there is more to it than just that. It’s also not how many...