by Ken DeRouchie | Dec 6, 2013 | Articles, Staff Management
How can you expand if your staff are stressed out? Staff bickering and personality conflicts can be a major source of stress in an office, knowing how to deal with it can be extremely useful. If you let employee situations go on for too long, bad things happen and you...
by Ken DeRouchie | Dec 6, 2013 | Marketing
Cancellations and Broken Appointments. Broken appointments or cancellations are symptoms of other problems. This may be a way that the client is telling you that they are not satisfied with their service received or they have some financial concerns. What can be done...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
These days most business owners are aware of sexual harassment and the need for having policies and employee training on this type of conduct. But sexual harassment is only one form of workplace conduct that any practice must do everything possible to prevent. There...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
All of the information we’ve written about on proper hiring and training procedures in this and past issues of The Practice Solution are based upon several key issues: a) to have the most productive office possible you have to have a team of good staff, working well...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
Our readership, for the most part, is made up of privately owned health care practices in the dental, veterinary and optometric fields. It is not uncommon for them to occasionally hire outside vendors to do sporadic work here and there. Therefore we want to help you...
by Ken DeRouchie | Nov 27, 2013 | Articles, Hiring, Issue 15, Latest Alt, Newsletter
The Application One of the areas we are regularly asked about is how to best read and evaluate an employment application. Here are some things you can look for on an application that will give you an initial “feel” for the applicant. • Neatness • Completeness • Does...
by Ken DeRouchie | Nov 27, 2013 | Articles, Issue 15, Latest Alt, Newsletter, Staff Management
One of the key areas that we’ve helped practice owners with is office policy. In this article we’ll present some ideas on what you can include in an office policy having to do with vacations. The importance of having and using office policies that cover the rules,...
by Ken DeRouchie | Nov 27, 2013 | Articles, Hiring, Issue 15, Latest Alt, Newsletter
I can’t stress enough the importance of implementing proper, well written job descriptions and office policies into your practices. As few doctors are trained in practice management or management and executive skills while in professional school, most doctors have to...
by Ken DeRouchie | Nov 6, 2012 | Articles, From the Editor
The Practice Solution Magazine is now on Facebook. Please stop by, like the page and interact with us there. We would love to hear your feedback on articles we’ve posted. Feel free to offer us ideas for articles as well. We would love to hear from you so come on by...
by Ken DeRouchie | Oct 27, 2012 | Articles, From the Editor, Issue 14, Newsletter
Hello and thanks for taking the time to stop by The Practice Solution Magazine. My name is Ken DeRouchie and I am the newly appointed editor of the magazine and this is my first From The Editor article. Ten years ago, in 2002, I helped launch this magazine and bring...
