by Ken DeRouchie | May 7, 2026 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Hiring, Office Manager, Optometry, Popular, Practice Areas, Veterinary
A Smarter Hiring System — Screen More Applicants in Less Time Hiring the wrong person for your practice doesn’t just cost you time and money— it disrupts your team, affects patient care, and sends you right back to square one. The good news? You don’t have...
by Ken DeRouchie | Apr 23, 2026 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Your Key to Success The primary function of the Office Manager is to accomplish the goals and purposes of the practice as determined by the owner. The Office Manager should assist the owner in developing policies that forward the purpose of the business as a whole. It...
by Ken DeRouchie | Jan 15, 2026 | Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Optometry, Practice Areas, Staff Management, Staff Training, Veterinary
Performance Evaluation in a Practice Performance evaluation is viewed as a process to ensure a high quality of service to the patients and clients of the practice by fostering personal and professional growth of the staff. A performance evaluation does not necessarily...
by Shafiudeen N | Dec 31, 2025 | Articles, Dentistry, Hot Tips, Issue 11, Newsletter, Optometry, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
In my nearly 23 years of delivering practice management training and consulting, I’ve found that of all available marketing techniques, properly asking for referrals is the most effective. There are several reasons for this: It is the least expensive. You don’t have...
by Ken DeRouchie | Nov 6, 2025 | Articles, Dentistry, Hot Tips, Issue 11, Newsletter, Optometry, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Critical Practice Foundations The Basics Most doctors, when starting their practices, miss some of the basic actions that should be established before opening. An owner of a healthcare practice should always, as a first step, work out the following basics: their...
by Ken DeRouchie | Jun 19, 2024 | Articles, Dentistry, Optometry, Podiatry, Practice Areas, Veterinary
Knowing how to monitor and measure productivity objectively is the underlying secret of success for any practice or business. No doctor would decide on a treatment plan without properly examining a patient and performing whatever tests are necessary to determine the...
by Ken DeRouchie | May 23, 2024 | Articles, Dentistry, Hiring, Marketing, Optometry, Podiatry, Practice Areas, Staff Management, Veterinary
There are two channels or vectors for marketing your practice. The first is internal, the second is external. Internal deals with dissemination and promotion within your practice and to already-established patients or clients. External deals with locating and reaching...
by Ken DeRouchie | Dec 15, 2023 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Optometry, Practice Areas, Veterinary
The Office Manager is a key staff member in any private practice. A well-trained, positive and experienced Office Manager is worth his or her weight in gold. If your practice is not prospering, if the doctor finds they are having to cover jobs in addition to their...
by Ken DeRouchie | Mar 11, 2022 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Newsletter, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Practice owners bring on new employees for a variety of reasons. Often, when practices are undergoing expansion in production and income, they require increased staffing. Or, due to poor past hiring procedures practice owners find that they have to replace employees...
by Ken DeRouchie | Feb 25, 2022 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Newsletter, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Over the past several months, our research team has conducted many interviews with practice owners across the country regarding “the difficulties of hiring during the”, “Tips on hiring” and “Keeping staff happy”. The information below is a culmination of the data...
