How to Handle Confrontation With Your Staff

by | Jun 25, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary

A very common confession I hear when I analyze practices is that the executive isn’t good with confrontation and thus lets things slide when they shouldn’t.  I want to address this issue for a number of reasons: First, anything that weakens an executive’s ability to...
Where is Your Net Profit?

Where is Your Net Profit?

by | Jun 18, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Veterinary

You’ve worked hard all week; the office atmosphere is rife with discipline and brisk efficiency. The staff have been getting along with one another and you are proud of the team spirit they’ve both individually and collectively demonstrated. In fact, your staff has...

Presenting Treatment Plans – the Do’s and Don’ts

by | Jun 11, 2021 | Articles, Case Presentation, Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary

Proper treatment-plan presentation can boom your practice, give your patients the best quality of care and can give you the ability to demonstrate how much you care for your patients. It can also generate more referrals from happy patients and help the practice to...
Discussing Payment: How to be Both Polite and Effective

Discussing Payment: How to be Both Polite and Effective

by | Jun 4, 2021 | Articles, Case Presentation, Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary

You should always assume that a patient/client can afford the recommended treatment when discussing payment with him. Don’t be shy, embarrassed or apologetic about the cost of your services. This can give the appearance that the treatment isn’t worth the fee being...
14 Steps to Safeguard Your Practice From Embezzlement

14 Steps to Safeguard Your Practice From Embezzlement

by | May 28, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Veterinary

Our research staff continues to find that embezzlement is an issue that is still prevalent in practices nationwide.  Minimize the Risk More than likely, you’ve heard the horror story about a colleague whose trusted employee embezzled money from his/her practice. To...

Tips to Minimize Cancellations and Improve Appointment Control

by | May 21, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, New Patients, Office Manager, Optometry, Popular, Practice Areas, Staff Management, Staff Training, Veterinary

Cancellations and missed appointments are one of the biggest frustrations in any practice and result in lowered production and lost revenue. Cancellations and missed appointments are typically symptoms of other underlying problems. This may be a nonverbal way that the...
How to increase efficiency, productivity and net profit in a private practice

How to increase efficiency, productivity and net profit in a private practice

by | May 14, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Marketing, New Patients, Office Manager, Optometry, Popular, Practice Areas, Staff Management, Staff Training, Survey Results, Veterinary

There is an impression with healthcare practitioners everywhere that all a practice has to do to increase production is to increase the number of new patients. More new patients is often the universal solvent for an under-producing office. However, attracting new...
Two Steps You Must Do Prior to a Successful Marketing Campaign

Two Steps You Must Do Prior to a Successful Marketing Campaign

by | May 7, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Marketing, Office Manager, Optometry, Popular, Practice Areas, Staff Management, Staff Training, Survey Results, Veterinary

The First Step to a Successful Marketing Campaign: Research To craft a successful marketing campaign for your practice, you must first conduct some basic research that will start to identify what your marketing plan and promotional pieces will look like and the...
Leadership Attributes and Management Qualities

Leadership Attributes and Management Qualities

by | Apr 30, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary

As a practice owner, you should be asking yourself the following questions objectively: Am I a good leader? Do I run from conflict? Am I able to motivate my staff? Is my office harmonious or is it filled with conflict? Does my staff “own” their jobs, or do they just...
What Are the Four Components of Great Service?

What Are the Four Components of Great Service?

by | Apr 16, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Improving Net Income, New Patients, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary

The Four Components of Great Service Great service to your patients/clients is one of the most important factors required to build a successful and thriving practice. Under the heading of great service, you will find the following key components: convenience,...