Entries by Ken DeRouchie

Achieving Better Retention and Patient Satisfaction

Thriving successful practices have mastered the challenges of patient and client retention. A question that needs to be asked, answered and fully understood is “Where does patient or client retention start?”

Nuts and Bolts of Obtaining Client Retention

This article is a continuation of Achieving Better Retention and Patient Satisfaction. If you haven’t done so yet, we recommend reading the first article to get a better context when reading this one. This article will discuss some of the general aspects and strategies that will help the clinic achieve better retention and patient satisfaction. […]

Getting Your Staff on the Same Page

  This article is a continuation of Critical Practice Foundations. If you haven’t done so yet, we recommend reading the first article to get a better context. The Staff Meeting One very important activity you, as the owner, should implement is a regular staff meeting with all of your personnel. This provides regular communication with […]

Workable Collection Examples and Tips

Workable Collection Examples and Tips This article is a continuation of The Truth About Collections. If you haven’t done so yet, we recommend reading the first article to get the full picture. Let me explain. If at the end of your fiscal year you have enough money to pay for everything, i.e., all of your […]

Suggestions on Staff Correction

It would be nice if employees never made any mistakes and always did a perfect job. But, we are all human, and mistakes and on-the-job errors are part and parcel of running a practice. That raises the question, what do you do when your staff err and how do you correct them? Here are some […]

Real Office Policy Examples and Checklist

Below is a list of items that should be included in any basic office policy or policies: Policy is very important to establish so that the entire group understands the rules and agreements upon which the office operates. When you have good policies known and understood by all staff, you get an effective and efficient […]

Internal and External Marketing

There are two areas in a practice that are targeted when marketing your practice. The first is internal; the second is external. “Internal” deals with dissemination and promotion within your practice and to already-established patients. It includes things such as: