Thriving successful practices have mastered the challenges of patient and client retention. A question that needs to be asked, answered and fully understood is “Where does patient or client retention start?”
About Ken DeRouchie
This author has yet to write their bio.Meanwhile lets just say that we are proud Ken DeRouchie contributed a whooping 118 entries.
Entries by Ken DeRouchie
This article is a continuation of Achieving Better Retention and Patient Satisfaction. If you haven’t done so yet, we recommend reading the first article to get a better context when reading this one. This article will discuss some of the general aspects and strategies that will help the clinic achieve better retention and patient satisfaction. […]
This article is a continuation of Critical Practice Foundations. If you haven’t done so yet, we recommend reading the first article to get a better context. The Staff Meeting One very important activity you, as the owner, should implement is a regular staff meeting with all of your personnel. This provides regular communication with […]
Workable Collection Examples and Tips This article is a continuation of The Truth About Collections. If you haven’t done so yet, we recommend reading the first article to get the full picture. Let me explain. If at the end of your fiscal year you have enough money to pay for everything, i.e., all of your […]
Accounts receivable and collection percentages are a subject that we hear about frequently. Every doctor has a different idea about what a good collection percentage is as well as how to collect money for services rendered.
I’m sure many of our readers are very familiar with The Practice Solution Magazine’s phone surveys. Our team of surveyors speak with doctors all over the country, 8 hours a day, 5 days a week.
It would be nice if employees never made any mistakes and always did a perfect job. But, we are all human, and mistakes and on-the-job errors are part and parcel of running a practice. That raises the question, what do you do when your staff err and how do you correct them? Here are some […]
Below is a list of items that should be included in any basic office policy or policies: Policy is very important to establish so that the entire group understands the rules and agreements upon which the office operates. When you have good policies known and understood by all staff, you get an effective and efficient […]
All doctors are extremely well trained in their profession. Unfortunately, very few doctors are trained in business or employee handbook policy creation and their appropriate implementation.
There are two areas in a practice that are targeted when marketing your practice. The first is internal; the second is external. “Internal” deals with dissemination and promotion within your practice and to already-established patients. It includes things such as: