by Ken DeRouchie | Apr 2, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Financial, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Pretty much every owner wishes to increase their net income. Factually, there are only two ways to accomplish that: (1) cut back on expenses and (2) increase production. Now, while it is wise to do both, you might be surprised as to which one generates the most...
by Ken DeRouchie | Mar 26, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
Your Key to Success The primary function of the office manager is to accomplish the goals and purposes of the practice as determined by the owner of the practice. The OM should assist the owner in developing policies that forward the purpose of the business as a...
by Ken DeRouchie | Mar 19, 2021 | Articles, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
It would be wonderful if employees never make mistakes and always do a perfect job. But we’re all human; on-the-job errors are part and parcel of working in a practice. That begs this question: What do you do when a staff member messes up and how do you correct him?...
by Ken DeRouchie | Mar 5, 2021 | Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
It is very wise to have a bonus plan for staff in operation in your office. If you reward staff for increasing their production and the production of the practice, they will naturally want to continue to do that, and the whole staff will tend to operate much more as a...
by Ken DeRouchie | Feb 26, 2021 | Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Staff Training, Veterinary
One of the key elements in running a successful practice is the actual communication level of the practice. This communication level is not just how people talk to each other. “How” is important, but there is more to it than just that. It’s also not how many...
by Ken DeRouchie | Feb 19, 2021 | Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Improving Net Income, Office Manager, Optometry, Popular, Practice Areas, Quality of Life, Staff Management, Veterinary
1. Confront Your Current Practice Limitations With private practice ownership already a challenging environment, how do you cope with the sense of overwhelm? Sometimes, to solve a problem, we have to go back to the drawing board. In order to solve the feeling of...
by Ken DeRouchie | Feb 12, 2021 | Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Staff Training, Veterinary
A Way to Avoid Common Confusions in the Workplace In order to function most effectively as a team, agreements must be known and adhered to for smooth, efficient coordination and cooperation. This is also known as “policy.” As long as people know what the...
by Ken DeRouchie | Jan 15, 2021 | Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Veterinary
One of the most common problems doctors want help with is dealing with canceled or rescheduled appointments. If a doctor’s office has too much of this occurring it can wreak havoc on their daily production. Normally, when this is occurring it is a sign that the...
by Ken DeRouchie | Jan 3, 2021 | Collections, Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, Office Manager, Optometry, Popular, Practice Areas, Veterinary
Collecting on past due accounts is a function that the Accounts Manager will find herself/himself having to do. Any contact with a patient/client, even under these circumstances, should be kept on a friendly, professional and dignified basis. This will promote respect...
by Ken DeRouchie | Dec 18, 2020 | Dentistry, Featured Dentistry, Featured Optometry, Featured Veterinary, New Patients, Optometry, Popular, Practice Areas, Social Media, Staff Management, Staff Training, Veterinary
Thriving successful practices have mastered the challenges of patient and client retention. A question that needs to be asked, answered and fully understood is, “Where does patient or client retention start?” The truest and simplest answer is: the point when the...
