1. Confront Your Current Practice Limitations With private practice ownership already a challenging environment, how do you cope with the sense of overwhelm? Sometimes, to solve a problem, we have to go back to the drawing board. In order to solve the feeling of...
Ken DeRouchie
Providing a Firm Foundation Through Written Office Policy
A Way to Avoid Common Confusions in the Workplace In order to function most effectively as a team, agreements must be known and adhered to for smooth, efficient coordination and cooperation. This is also known as “policy.” As long as people know what the...
How to Deal with Canceled or Rescheduled Appointments
One of the most common problems doctors want help with is dealing with canceled or rescheduled appointments. If a doctor’s office has too much of this occurring it can wreak havoc on their daily production. Normally, when this is occurring it is a sign that the...
12 Steps to Collect Past Due Accounts
Collecting on past due accounts is a function that the Accounts Manager will find herself/himself having to do. Any contact with a patient/client, even under these circumstances, should be kept on a friendly, professional and dignified basis. This will promote respect...
ACHIEVING BETTER RETENTION AND PATIENT SATISFACTION
Thriving successful practices have mastered the challenges of patient and client retention. A question that needs to be asked, answered and fully understood is, “Where does patient or client retention start?” The truest and simplest answer is: the point when the...
The 6 Recovery Strategies for Dealing With the Pandemic
COVID-19 has changed the healthcare profession forever, with practice owners feeling exposed to threats within and outside the clinic. The good news is that, with the right strategies, you can fly past competitors whose slow response time is crippling their ability to...
How Healthcare Marketing Has Changed During COVID
In 2020, the world has fundamentally changed - perhaps more so than at any time in human history. While pandemics have struck humanity before, the economic ramifications on an international level have never been so high as they are today. With so many...
5 things you should be doing to get through the Covid 19 crisis
PPP: If you haven’t already applied for PPP (Paycheck Protection Program) do it now. This program allows you to receive 8 weeks worth of funding to go toward your payroll/rent/bills. At the end of the 8 weeks you can apply for loan forgiveness. As long...
Covid-19 and it’s economic impact on private practices
Hello, This is Ken DeRouchie, the editor of The Practice Solution Magazine. On March 11th, I decided that The Practice Solution Magazine needed to shift its focus to the COVID-19 pandemic and how it is effecting private practice. This is still an ongoing research...
Dealing with a Problem Employee
I received an email from a doctor having a staff problem. I replied to her and thought this might benefit some other people out there. Please see our discussion below: Hi Ken, As an employer, how can you tell your employee to stop his/her: gum smacking, not to laugh...